Returns & Cancellation Policy

We understand that there may, on occasion, be times where you wish to return products that you have received from us. We aim to make this process as easy as possible for our customers as set out by this Policy.

Non-Medicinal Products (not including testing services)

Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. If the product to be returned does not meet these conditions, we will be unable to offer a refund. If these criteria are met, you must inform us of your intended return within 14 days of receiving the order, before you return it to us.

Once the return has been authorised you may send the product back to us within 14 days. Once the product has been received and checked by one of our staff, a refund will be authorised by the same method that the payment was made. This may take up to 7-10 working days to reach your bank account.

If the return is your decision (i.e. not due to faulty, damaged or incorrect goods), you must pay the return postage on the item. However, we will not charge a restocking fee for any items returned.

The right of cancellation and return of non-medicinal products in this clause do not affect the statutory rights of a consumer concerning items that are faulty, damaged, incorrect or not as described.

Medical & Health Care Products

You have the right to cancel your order for medication up to the point when your medication is prepared for dispatch. Cancellation requests that come after 1 hour of placing the orders will not be accepted, as the item has already been sent to fulfilment and cannot be cancelled at this point. Orders are prepared for dispatch 7 days a week within 1 hour of receipt of the order details. Cancellation requests that come after the order has been prepared for dispatch will not be valid, as an item has already been sent for fulfilment and cannot be cancelled at this point.

Should you be unable to collect your missed delivery or arrange for your medication to be redelivered by Royal Mail, we can resend your medication to the same or a different address, provided it has been returned to us within 30 days of the attempted delivery.

Medical certificates. By submitting information for the purpose of obtaining a medical certificate through our services, you acknowledge and agree that once your information is reviewed and approved, you will no longer be eligible for a refund. This policy is in place due to the resources and professional assessment involved in the review process. Please ensure that all information submitted is accurate and complete to avoid any inconvenience. Your submission of information signifies your acceptance of this no-refund policy upon issuance of the medical certificate.

Medical & Health Care Products

Cancellation and Returns of Testing Services

You have the right to cancel the testing Services contract in the following scenarios:

(a) If you have changed your mind about the Services.

(b) If the Services are performed late, you may have a legal right to get the Service re-performed or to end the contract and get some or all of your money back.

If you are eligible to cancel an order please contact us either via our help centre or by contacting us on info@superhumansteroids.com. You have 14 days from placing an order to notify us of your wish to cancel an order.

For subscription Customers, you can cancel your Services contract through your dashboard at any time. If you cancel a Services contract within this 14 day period, you will (subject to any deduction permitted by law) receive a refund for all money paid by you for the Service contract. The refund will be made as soon as reasonably possible, but not later than 14 days after the date on which we were informed about your decision to cancel the Services contract. We will reimburse you using the same means of payment as you used for the initial transaction unless you expressly agree otherwise.

We cannot process a refund in the following circumstances:

(i) When the order has been fulfilled for dispatched

(ii) when the test is collected under a Click and Collect service

All refund and cancellation requests must be submitted to our help centre. Our team will aim to respond to the request within 14 days via the following link: info@superhumansteroids.com. However, kindly allow time for refunds to be processed by the bank, where the refund has been confirmed and issued by us. Unless otherwise agreed, Super Human Steroids will not accept returns and will refund you in the manner of payment received from you. Refunds are issued at the sole discretion of Super Human Steroids and without any liability or prejudice to its rights.

You have the right to cancel your order for health tests up to the point when your medication is prepared for dispatch. Orders are prepared for dispatch 7 days a week within 1 hour of receipt of the order details. Cancellation requests that come after the order has been prepared for dispatch will not be valid, as an item has already been sent for fulfilment and cannot be cancelled at this point. Cancellation requests that come after 1 hour of placing the orders will not be accepted, as the item has already been sent to fulfilment and cannot be cancelled at this point

A faulty test kit or missing equipment:

A full refund or a replacement test kit will be provided in the unlikely event that a test delivered is either faulty/ damaged or is missing equipment necessary to perform the test.

Click and Collect the test kit

All bookings are subject to a £25 cancellation fee for administrative work or all bookings can be rearranged for alternative dates available free of charge within a 60 day period.

We reserve the right to deduct reasonable amounts when a refund is requested. If we have sent a kit to you, you will be eligible for a refund minus an £8 cancellation fee to cover the costs of the Kit + Postage. The kit must be returned to our warehouse via a postage method of your choice, and the postage costs are to be covered by you. Once the kit has been delivered to our warehouse, the refund can be processed. If the kit has already been sent to our lab for processing, you will no longer be eligible for a refund. This is because we use an automated checking-in system upon receipt at our partner laboratories which means we are not able to stop the processing of an individual sample once it reaches our lab.

Apart from your cancellation rights above (a) if you inform us and can demonstrate that the kit received is damaged or defective, you will be entitled to a replacement or, where we are unable to send you a replacement Kit within a reasonable time, a refund of the relevant Service price; and (b) if the service is not otherwise carried out to the standard outlined at clause 11, you can require repeat performance or, where we, the Laboratory or the Doctor are unable to perform the repeat Services within a reasonable time, a refund of an appropriate amount.

Returns & Cancellation Policy

Legal

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